Customer Portal
Location: Lincoln
Relationship: Ongoing customer
Since beginning our work together, Howson Care Centre in Lincoln has worked closely with us to support the comfort, safety, and wellbeing of their residents. The home regularly sources a range of profile beds, pressure mattresses, and associated care equipment, helping to ensure effective pressure care and practical support for day-to-day care delivery.
Through this ongoing partnership, we have supported Howson Care Centre with reliable, high-quality solutions that meet the demands of a busy care environment and adapt to residents’ changing needs.
Keely from Howson Care Centre shared her feedback on working with us:
Howson Care Centre have consistently received a high standard of service from NHC Group Ltd. Stock availability is very good, with a wide and reliable variety of products readily accessible to meet our requirements. This is supported by strong product knowledge across the team, which helps ensure the correct products are selected every time.
The team consistently demonstrates a strong willingness to support with any query, delivering prompt, knowledgeable, and helpful responses throughout the process. In particular, we have worked closely with Paul Keville, whose expertise and collaborative approach have been instrumental in identifying and securing the most suitable products for our needs. Paul takes the time to understand requirements thoroughly, offers clear and informed guidance, and communicates efficiently at every stage. His proactive support and attention to detail have made the entire process smooth, efficient, and straightforward.
Pricing is highly competitive and often beats other suppliers, with the added benefit of transparent pricing clearly displayed on the website. The online customer portal allows for easy ordering, and the website itself is simple to navigate, making the purchasing process quick and user-friendly.
Delivery times are fast and reliable. Communication throughout the process is excellent, with regular updates provided from order placement through to delivery. On the one occasion where a delay occurred — which was outside of their control — the situation was handled professionally, and we were kept fully informed until it was resolved.
Overall, we have always received a professional, dependable, and customer-focused service. Their strong communication, reliable supply, competitive pricing, and commitment to supporting their customers make them a trusted external supplier that we are happy to continue working with and would confidently recommend.
Management of Howson Care Centre
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